ANTHILL TECHNOLOGIES / TRADIESHELP.AU

ServiceM8 Training, Setup, Consulting & Support

TERMS AND CONDITIONS

Anthill Technologies / TradiesHelp.au
ABN 67 869 707 435
Version 1.0 – Effective 1 January 2026

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1. About These Terms

These Terms and Conditions apply to ServiceM8 setup, configuration, consulting, training and support services supplied by Anthill Technologies / TradiesHelp.au, ABN 67 869 707 435 ("Anthill Technologies", "TradiesHelp.au", "we", "us" or "our").

These Terms apply whether services are purchased or booked through the Anthill Technologies website, TradiesHelp.au website, TidyCal, quotation, invoice, payment link or another booking or payment method provided by us.

By accepting these Terms and proceeding with a booking or payment, you agree to enter into a binding agreement with us subject to these Terms and Conditions.

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2. This Is a Binding Contract

These Terms and Conditions form a legally binding contract between Anthill Technologies / TradiesHelp.au and the person, company, business or organisation purchasing the services ("Customer", "you" or "your").

By accepting these Terms and making payment, you confirm that:

• you have read and understood these Terms and Conditions;
• you agree to be bound by them;
• you have had the opportunity to ask questions before purchasing;
• you have evaluated ServiceM8 sufficiently to determine whether it is suitable for your business;
• you wish to engage Richard McIntosh to provide the agreed ServiceM8 training, setup, consulting and/or support services; and
• if you are acting for a company, business, partnership, trust or other organisation, you have authority to enter into this agreement on its behalf.

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3. Engagement of Richard McIntosh

By purchasing our ServiceM8 setup, consulting or training services, you are engaging Richard McIntosh, ServiceM8 Certified Gold Partner/Consultant, through Anthill Technologies / TradiesHelp.au.

Depending upon the services purchased and your business requirements, services may include:

• ServiceM8 setup and configuration;
• review of your existing business workflow;
• assistance configuring ServiceM8 for your business;
• customer and job management setup;
• quoting and invoicing;
• scheduling and dispatch;
• staff setup;
• forms and templates;
• iPhone and iPad configuration guidance;
• field technician training;
• workflow consulting;
• integrations and related setup assistance;
• general ServiceM8 training and consulting; and
• ongoing support where separately purchased or agreed.

The exact work undertaken will depend upon your requirements and the training, consulting or support services purchased.

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4. Important – ServiceM8 Suitability Is Your Responsibility

BEFORE PURCHASING TRAINING, YOU MUST SATISFY YOURSELF THAT SERVICEM8 IS SUITABLE FOR YOUR BUSINESS.

It is your responsibility to investigate, evaluate and determine whether ServiceM8, the ServiceM8 app, its features, functions, subscription plans, integrations and device requirements are suitable for your business and intended use.

Anthill Technologies / TradiesHelp.au and Richard McIntosh provide setup assistance, consulting and training. We do not make the decision for you as to whether ServiceM8 is the correct software product for your business.

You are responsible for evaluating ServiceM8 in relation to your:

• business operations and industry;
• workflow;
• employees and contractors;
• quoting and invoicing requirements;
• scheduling requirements;
• accounting requirements;
• mobile devices;
• integrations;
• existing software; and
• any other particular requirements of your business.

You should use ServiceM8's available free trial to investigate and evaluate the product before purchasing our training services.

DO NOT PURCHASE OUR TRAINING PROGRAM UNTIL YOU ARE SATISFIED THAT SERVICEM8 IS SUITABLE FOR YOUR BUSINESS.

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5. ServiceM8 Is a Third-Party Product

ServiceM8 is an independent third-party software product. Anthill Technologies / TradiesHelp.au and Richard McIntosh do not own or control ServiceM8.

We cannot control changes made by ServiceM8 to its:

• software;
• applications;
• features;
• functionality;
• pricing;
• subscription plans;
• integrations;
• compatibility;
• policies; or
• rebate programs.

We do not guarantee that ServiceM8 will provide every function required by your business or that any particular feature or integration will remain available indefinitely.

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6. Commitment to Your Training Program

When you purchase a ServiceM8 training package or block of training hours, you are committing to the training and consulting services purchased. You are expected to evaluate ServiceM8 before purchasing your training.

Once payment has been made, you cannot cancel your training program and request a refund merely because you subsequently:

• change your mind;
• decide you do not like ServiceM8;
• decide you do not like the ServiceM8 app;
• decide ServiceM8 is unsuitable for your business;
• decide to stop using ServiceM8;
• cancel or discontinue your ServiceM8 subscription;
• decide you no longer require training;
• decide to use another software product;
• decide to engage another trainer or consultant;
• are dissatisfied solely because of personal preference, training style or personality differences with Richard McIntosh; or
• choose not to use some or all of the training hours purchased.

A change of mind or personal preference does not entitle you to a refund.

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7. No Change-of-Mind Refunds

ALL TRAINING PACKAGES, PREPAID TRAINING HOURS, SETUP AND CONSULTING SERVICES ARE NON-REFUNDABLE FOR CHANGE OF MIND.

Once payment has been made, a refund will not be provided merely because you:

• change your mind;
• decide not to proceed;
• fail to attend;
• fail to use purchased training hours;
• stop using ServiceM8;
• cancel your ServiceM8 subscription;
• subsequently decide ServiceM8 is unsuitable;
• choose another software product;
• choose another trainer or consultant; or
• voluntarily discontinue your training program.

Unused prepaid training hours have no cash redemption value.

This No Change-of-Mind Refund Policy does not exclude any refund, remedy or other right which you are legally entitled to receive under the Australian Consumer Law.

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8. Training Sessions

ServiceM8 setup and training is normally conducted progressively because properly implementing a business management system may require a number of stages. Customers may purchase a block of training hours and use those hours across multiple sessions.

We generally recommend:

• the first training session is limited to one hour;
• subsequent sessions are one or two hours;
• individual training sessions do not normally exceed two hours unless otherwise agreed; and
• approximately one hour toward the end of the training program is reserved for training field technicians in the correct and efficient use of ServiceM8 on their iPhone or iPad.

Unless otherwise agreed, a training session may include up to three users from the Customer's business.

Training may be spread across a number of weeks or months as appropriate, subject to the training package purchased and any applicable ServiceM8 rebate deadlines.

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9. Customer Participation and Responsibility

Successful implementation of ServiceM8 requires active participation by the Customer. You are responsible for providing accurate information about your business, workflow, employees, systems and requirements.

You are responsible for reviewing and approving configuration decisions and ensuring that your:

• business information;
• customer information;
• pricing;
• tax information;
• accounting information;
• templates;
• employee permissions;
• security settings; and
• other business data

is accurate and up to date.

If you, your employees, contractors, administrators or another person subsequently change settings, configurations, templates, permissions, integrations or other information following training, we are not responsible for problems caused by those changes.

You remain responsible for your business records, data, passwords, security, backups and ongoing use of ServiceM8.

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10. ServiceM8 Setup & Training Rebate

ServiceM8 currently offers eligible new subscribers a Setup & Training Rebate in the form of ServiceM8 account credit, subject to ServiceM8's eligibility requirements and Terms and Conditions.

The rebate is offered, controlled and administered by ServiceM8. It is not offered or administered by Anthill Technologies / TradiesHelp.au or Richard McIntosh.

Purchasing training from us does not guarantee that ServiceM8 will approve your rebate claim.

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11. You Must Read the ServiceM8 Rebate Terms

Before purchasing training with the intention of claiming the ServiceM8 Setup & Training Rebate, you must read and understand ServiceM8's current Setup & Training Rebate Terms and Conditions.

By accepting these Terms, you acknowledge that you have been provided with the opportunity to read ServiceM8's rebate Terms and Conditions and that it is your responsibility to understand and comply with them.

ServiceM8 may change, withdraw or amend its rebate program and eligibility requirements. You should therefore check ServiceM8's current Terms before purchasing training and again before submitting your claim.

Official ServiceM8 Setup & Training Rebate information: https://www.servicem8.com/setup-rebate

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12. The ServiceM8 60-Day Requirement

You acknowledge that ServiceM8's current Setup & Training Rebate conditions contain a 60-day requirement.

It is your responsibility to know the commencement date of your paid ServiceM8 subscription and the dates of the invoices being claimed and to ensure that all training, payment and claim requirements are completed within ServiceM8's applicable timeframe.

Where required by ServiceM8, you are responsible for submitting your paid Anthill Technologies / TradiesHelp.au invoice or invoices and any other required evidence.

You are responsible for:

• confirming that you are eligible;
• reading ServiceM8's current rebate Terms and Conditions;
• knowing the commencement date of your paid ServiceM8 subscription;
• knowing the relevant invoice dates;
• knowing your claim deadline;
• completing the eligible setup and training;
• paying the relevant Anthill Technologies / TradiesHelp.au invoices;
• retaining evidence of payment;
• submitting the required invoices and documentation;
• submitting your claim to ServiceM8 within the required timeframe; and
• following up directly with ServiceM8 regarding your claim.

Unless separately agreed in writing, Anthill Technologies / TradiesHelp.au and Richard McIntosh are not responsible for submitting your rebate claim or monitoring your rebate deadline.

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13. Multiple Invoices and Rebate Claims

Where your ServiceM8 setup and training is provided over more than one invoice, you are responsible for complying with ServiceM8's requirements concerning submission of those invoices.

ServiceM8's current conditions require all invoices being claimed to be submitted together as part of the claim, with the applicable services completed and paid.

Only one claim is currently permitted under the ServiceM8 rebate offer. It is your responsibility to ensure that your training schedule allows you to comply with ServiceM8's applicable claim deadline.

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14. Failure to Receive the ServiceM8 Rebate

ServiceM8 alone determines whether a rebate claim is accepted and the amount and manner in which any account credit is applied.

If your rebate is:

• rejected;
• reduced;
• delayed;
• submitted late;
• incorrectly submitted;
• unavailable;
• withdrawn;
• not claimed; or
• otherwise not received,

this does not, by itself, cancel your training agreement with Anthill Technologies / TradiesHelp.au.

Failure to qualify for, claim or receive the ServiceM8 rebate does not provide grounds for a change-of-mind refund of training, setup or consulting fees paid to us.

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15. Third-Party Products, Apps, Integrations & Services

During ServiceM8 setup, consulting or training, Anthill Technologies / TradiesHelp.au or Richard McIntosh may discuss, demonstrate, recommend, configure, integrate or refer you to third-party products, applications, software, hardware, integrations or service providers.

Any third-party product, app, integration, software, hardware, subscription or service that you choose to purchase, subscribe to, activate or use is separate from and outside this training agreement unless expressly agreed otherwise in writing.

Your decision to use a third-party product or service creates a separate relationship between you and that provider and may be subject to the provider's own prices, subscription arrangements, contracts, Terms and Conditions, privacy policies, cancellation provisions and refund policies.

Anthill Technologies / TradiesHelp.au and Richard McIntosh are not a party to any agreement between you and a third-party provider.

You are responsible for:

• determining whether the third-party product or service is suitable for your business;
• reading and accepting its Terms and Conditions;
• paying subscription and other charges;
• maintaining the account;
• cancelling subscriptions you no longer require;
• account security and passwords;
• data held or processed by the provider; and
• dealing directly with the provider concerning billing, outages, performance, cancellation, refunds or disputes.

Where we assist you with setting up or integrating a third-party product, our involvement is limited to the agreed training or consulting assistance.

We do not guarantee the continued availability, compatibility, security, performance or functionality of third-party products or services.

A failure, outage, pricing change, subscription change, cancellation, discontinuation or other issue involving a third-party product or service does not, by itself, provide grounds for a refund of training or consulting fees paid to us.

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16. Training Outcomes

Training and consulting are intended to assist you and your staff to configure, understand and use ServiceM8 effectively.

Results depend upon factors outside our control, including your participation, staff participation, implementation of recommendations, business procedures and ongoing use of ServiceM8.

We do not guarantee any particular:

• financial result;
• increase in revenue;
• reduction in costs;
• productivity improvement;
• business performance; or
• other commercial outcome.

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17. Intellectual Property and Training Materials

Unless otherwise stated, original training materials, documentation, procedures and templates created by Anthill Technologies / TradiesHelp.au remain our intellectual property.

Materials provided as part of your training may be used internally within your own business.

Unless we provide prior written permission, our materials must not be commercially distributed, resold, republished, reproduced as another training product or supplied to third parties for commercial purposes.

ServiceM8's software, trademarks, documentation and other intellectual property remain the property of ServiceM8 or their respective owners.

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18. Privacy, Confidentiality and Remote Access

During setup, consulting or training, you may provide us with access to business information or permit screen sharing or remote access to your systems.

Information made available to us will be used for the purpose of providing the agreed services.

You are responsible for ensuring that you have authority to provide access to the information, accounts and systems made available during training.

You should not provide passwords or access credentials unless reasonably required for the services being performed. Where temporary access is provided, you are responsible for changing or revoking access credentials when access is no longer required.

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19. Australian Consumer Law

These Terms operate subject to the Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where applicable, our services must be provided with due care and skill and comply with the consumer guarantees imposed by Australian law.

Our No Change-of-Mind Refund Policy applies where a Customer simply changes their mind, decides they do not like or no longer require the service, voluntarily discontinues training or seeks a refund in circumstances where there is no statutory entitlement to a refund or other remedy.

Nothing in these Terms removes any remedy to which you are legally entitled under the Australian Consumer Law.

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20. Limitation of Liability

To the maximum extent permitted by law, Anthill Technologies / TradiesHelp.au and Richard McIntosh are not responsible for indirect or consequential business losses arising from circumstances outside our reasonable control, including ServiceM8 outages, third-party software failures, internet or telecommunications failures, changes to ServiceM8 functionality, third-party integration failures, or actions or configuration changes subsequently made by the Customer or another person.

Nothing in this section excludes or limits liability where such liability cannot lawfully be excluded or limited.

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21. Governing Law

This agreement is governed by the laws in force in New South Wales, Australia.

These Terms operate subject to the Australian Consumer Law and other applicable Commonwealth and New South Wales legislation.

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22. NSW Jurisdiction

The parties submit to the jurisdiction of the courts and tribunals of New South Wales, Australia, and courts having appellate jurisdiction from them.

To the extent permitted by law, disputes concerning these Terms or services supplied under them will be dealt with in New South Wales.

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23. Changes to These Terms

Anthill Technologies / TradiesHelp.au may update these Terms and Conditions from time to time.

The Terms applicable to a particular purchase are the Terms provided or made available to the Customer when that booking or purchase is made.

The version number and effective date at the beginning of this document identify this version of the Terms.

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24. Customer Declaration and Acceptance

Before booking and paying for ServiceM8 setup or training, you must read these Terms and Conditions.

By accepting these Terms and proceeding with your booking and payment, you confirm that:

• I have read, understood and agree to the Anthill Technologies / TradiesHelp.au ServiceM8 Training, Setup, Consulting & Support Terms and Conditions.
• I confirm that I have authority to enter into this agreement on behalf of the business identified in my booking.
• I understand that it is my responsibility to determine whether ServiceM8 and the ServiceM8 app are suitable for my business before purchasing training.
• I confirm that I have evaluated ServiceM8 sufficiently for my business requirements before purchasing the training program.
• I understand that I am engaging Richard McIntosh, ServiceM8 Certified Gold Partner/Consultant, through Anthill Technologies / TradiesHelp.au.
• I have read and understood ServiceM8's current Setup & Training Rebate Terms and Conditions.
• I understand that complying with ServiceM8's applicable 60-day rebate requirements is my responsibility.
• I understand that submitting my paid Anthill Technologies / TradiesHelp.au invoices and rebate claim within ServiceM8's required timeframe is my responsibility.
• I understand that failure to obtain a ServiceM8 rebate does not, by itself, entitle me to a refund from Anthill Technologies / TradiesHelp.au.
• I understand and accept that there are no refunds merely for change of mind, unused training, deciding not to use ServiceM8, subsequently deciding ServiceM8 is unsuitable, choosing another product or trainer, or voluntarily discontinuing the training program, subject to any rights or remedies that cannot lawfully be excluded.

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25. Online Booking Acceptance

Where you book online, you may be required to provide your Full Name, Company / Business Name, Position / Job Title, Business ABN, Email Address and Telephone Number.

You may also be required to positively confirm:

• I am authorised to enter into this agreement on behalf of the business named in my booking.
• I have read and agree to these Terms & Conditions.
• I accept responsibility for determining whether ServiceM8 is suitable for my business.
• I have read the ServiceM8 Setup & Training Rebate Terms & Conditions.
• I understand the applicable 60-day ServiceM8 rebate requirements.
• I understand and accept the No Change-of-Mind Refund Policy.

Your electronic acceptance, together with your booking and payment, constitutes your acceptance of these Terms and your intention to enter into a binding agreement with Anthill Technologies / TradiesHelp.au, ABN 67 869 707 435.